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FAQ
1. What are generic drugs? When a drug company first invents a drug (e.g. Viagra) that company is the only one allowed to make that drug for a certain limited time. After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (e.g. Viagra) is called a brand name drug. Brand name drugs and their generics are IDENTICAL in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient, which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive. 2. Are the generic drugs that you source safe? Generic drugs are just as safe and effective as their brand-name counterparts. Our products are made by overseas pharmaceutical manufacturers with US-FDA approved manufacturing facilities. These are the very companies that manufacture (and export in bulk) the drug that goes in to the making of the world's best-selling brands in US and Europe. In the new global economy, manufacturing is increasingly being outsourced to overseas facilities of parent companies or third-party suppliers. Naturally any new advances in manufacturing technology are invested in to these overseas facilities, rather than in to the company's little-used factories in US and Europe. Our generic drugs are manufactured in state-of-the-art facilities that fully comply with the Good Manufacturing Practices (GMP) stipulations laid down by the US FDA. 3. Is there a difference in quality between your generic drugs and the brand-name? There is no difference, In terms of the molecular structure, bio availability and therapeutic efficacy. This is because we source our generics from blue-chip manufacturers with US FDA Approved manufacturing facilities. 4. Is this legal? There are different laws in different countries for import the drugs for personal use. US FDA regulations allow for the importation of personal medication required for a 3 month period. US residents have been importing from Canada or travel to Mexico for purchase the drugs all the time. World-class generic drugs are now within reach of every body who is being squeezed by the high cost of prescription drugs. Most EU member countries also allow you to import drugs for personal use required for a 3 months period. 5. Why are brand name drugs more expensive? For one thing, companies spend millions of dollars developing new drugs, which involves screening promising candidates in the lab, then testing the drug on animals before moving on to small trials with human subjects. Finally, the companies conduct longer drug trials with more people. Also, companies making brand-name drugs devote a certain percentage of their budget to advertising, which can be expensive. Most importantly, companies protect their investment by filing for patents on new drugs as soon as they're invented. But years later, once the patent has expired and the company has used up its right to extensions to keep manufacturing the drug exclusively, other companies can apply to the Food and Drug Administration to make a generic version. Without research costs to cover, these companies can sell the generic drug at closer to what it costs to manufacture. 6. How can you afford to offer such low prices? Quite simply, world-class manufacturers referred by our service reside in countries where the law covers only process patents, not the products themselves. What it means is that it's perfectly legal to manufacture, say Sildenafil Citrate (the medical name for Viagra), in some countries despite its pending patent in the United States. The process is called reverse engineering and Indian, Danish and Mexican drug companies excel at the technology. So much so that the drug that goes in to the world's best selling brands are manufactured and exported (in bulk) by these very drug companies. These companies have world-class, US FDA approved facilities, and they manufacture and sell the generic drug equivalents to US and European standard very low prices. Add to that the fact that we run an efficient operation using cutting-edge inventory and supplier software to keep overheads low. In fact the only way we could offer even lower. 7. Do I need a prescription? It is advisable to send prescription by scan image or by mail. However, if it is not available, Patients are required to complete an online questionnaire prepared by medical professionals. Upon physician’s approval, a prescription will be issued and forwarded to a pharmacy where it will be filled and shipped to you. 8. Is there a limit on how much I can buy? Yes, you can purchase up to a 3 month supply for each of your medications. 9. Do the pharmacies ship internationally? No, pharmacies will fill prescriptions for US residents, from US Licensed physicians only. 10. How long will it take to get my order? Generics - If there is an expedited-shipping available for your product/destination and you purchased it, it will deliver in 1-5 business days. if not - then the basic-shipping included is a 5-15 business days regular mail service. Brands - usually delivers in 1-5 business days with expedited-shipping. On the shipping & confirmation page, you learn of shipping options available before you confirm your order, that page has exact information about the estimated delivery for your order, considering the product and your residence. 11. Are there ANY hidden costs? Please explain the total cost I would have to pay. There are no hidden costs. All that you pay is: Cost of the Drug. There is NO import fee, NO processing fee, NO consultation fee, NO registration fee, or any other hidden costs. There is simply NO OTHER COSTS involved. And you will see this for yourself at the time of making the payment. 12. What are the payment options available? We accept all major credit cards. 13. Is it safe to use my credit card? Absolutely, we have taken every precaution to make your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized 14. How do I cancel an order? You may cancel your order before it is approved by a physician, by opening a customer-service ticket through "My Account" and choose "CANCEL MY ORDER", within 12 hours of your order, or before order is sent to pharmacy (you can determine the status of your order through my-account, and also in the open-new-enquiry page). 15. What is your refund policy? You will be refunded in full (all transactions will be reversed) if your order isn’t fulfilled within 30 days. We are unable to accept returned prescription orders due to federal law. 16. How do I contact your Customer-Service We use a customer-service ticketing software, so you need to login to "My Account" and click on "Customer Service", and choose "Open a new enquiry". All enquiries are answered between 4 to 48 hours, excluding Sundays. |
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